Pittsburgh International Airport (PIT) rebuilt its landside terminal with accessibility designed in, and the airside renovation added dedicated sensory spaces and nursing rooms on every concourse. This guide pulls together the airport’s published accessibility services: wheelchair help, the Presley’s Place sensory room, the Sunflower Program for hidden disabilities, accessible parking and transport, and the dedicated assistance line at security.
Wheelchairs and Getting Help
Wheelchair and porter assistance is arranged through your airline: request it when you book, or ask at your airline’s ticket counter on the Departures level. If you are already in the terminal, the Ground level Information Desk (near Door 8) can also help dispatch a wheelchair from that level, and the purple-vest Ambassadors and information desks can help with ASL interpretation and translation support; the airport’s number is (412) 472-3525. At security there is a dedicated Assisted line at the consolidated checkpoint, alongside the Military and ADA lane category. For escorts, airlines can issue gate passes at their discretion so a companion can help a traveler who needs assistance get to the gate.
Wheelchairs at Pittsburgh International Airport. Photo: Piotrus, CC BY-SA 3.0, via Wikimedia Commons.
Presley’s Place and Sensory Support
Presley’s Place, PIT’s sensory room, sits just past Gate A7 in Concourse A. It offers private soundproof spaces, adjustable lighting, a mock American Airlines cabin to rehearse the flight experience, and a sensory-friendly restroom with a universal changing station. It is one of the airport’s signature accessibility features and worth knowing about even if you only need a quiet reset for an overwhelmed traveler. Sensory bags are available at the Information Desks. The airport also runs the Sunflower Program for travelers with hidden disabilities: free lanyards, bracelets, and pins, available at both information desks, signal to staff that you may need extra time or help, and they can be shipped in advance through the accessibility contact on the airport’s accessibility page.
Parking, Shuttles, and Paratransit
Every PIT parking lot meets or exceeds the required count of accessible spaces, and all parking shuttles are wheelchair accessible; for help boarding, call LAZ Parking at 412-472-5050 or use the call buttons at shelters and pay stations. (One tourism page mentions a discounted accessible parking rate, but PIT’s own parking pages do not publish one, so do not count on it.) For door-to-door service, ACCESS paratransit is the region’s advance-reservation shared ride: it picks up outside Door 7 on the Ground level, runs roughly 6 a.m. to midnight every day of the year, charges $3.15 to $5.25 by distance, and should be booked ahead through 412-562-5353 (office hours Monday to Friday, 8 a.m. to 4:30 p.m.); reserving about two weeks ahead is the guidance. Our PIT parking guide and PIT ground transportation guide cover the logistics around both.
Wheelchair accessibility signage (illustrative photo). Photo: Satirdan kahraman, CC0, via Wikimedia Commons.
More Services Worth Knowing
Signage in the new terminal is designed for low vision, with bold, high-contrast, large fonts, and the airport offers an interactive indoor map with audible guidance. Nursing rooms are on every concourse and every floor of the pre-security terminal, with seating, a sink, and a changing table. TSA Cares (1-855-787-2227, call 72 hours before travel) arranges screening assistance for travelers with disabilities and medical conditions. PIT PAWS therapy dogs roam the terminal with volunteers, a small service that helps anxious flyers of all abilities. Families traveling with children who have sensory needs will also want our PIT family guide.
Plan Your Trip with AirportGo
AirportGo is built for the whole airport journey, before, during, and after your flight. AirportGo does not offer an indoor map of Pittsburgh International yet, so at PIT the app is your trip prep companion: note your assistance requests, gate pass plans, and key phone numbers in your trip tasks, and build a packing checklist around your needs. At airports where AirportGo maps already exist, the same app also guides you indoors from the door to your gate.
Download AirportGo free and travel ready:
